Frequently Asked Questions

  1. How can I obtain a copy of your current ISO 9001:2008 certificate? The following certificates can be found either on our website vanderbiltglobalservices.com, qualitydepartment@vanderbiltglobalservices.com or call our Quality Department - (203) 295-2143. Office hours are M-F from 8:00 am to 4:45pm EST.
    • Vanderbilt Global Services, LLC - Norwalk, CT
    • Vanderbilt Chemicals, LLC - Norwalk, CT
    • Vanderbilt Minerals, LLC - Norwalk, CT
    • Vanderbilt Chemicals, LLC - Murray Division
    • Vanderbilt Minerals, LLC - Gouverneur Division
  2. How can I obtain a copy of a current Sales Specification? Current Sales Specifications can be found either on our website vanderbiltglobalservices.com, email: qualitydepartment@vanderbiltglobalservices.com, or by calling our Quality Department - (203) 295-2143. Office hours are M-F from 8:00 am to 4:45pm EST. 3. How can I obtain a copy of a current Test Method? Current Test Methods can be obtained by emailing: qualitydepartment@vanderbiltglobalservices.com, or by calling our Quality Department - (203) 295-2143. Office hours are M-F from 8:00 am to 4:45pm EST. 4. How can I obtain a copy of a Certificate of Analysis for a material/batch I received? A Certificate of Analysis can be obtained by emailing: qualitydepartment@vanderbiltglobalservices.com, or by calling our Quality Department - (203) 295-2143. Office hours are M-F from 8:00 am to 4:45pm EST. 5. How can I submit a formal complaint? The best way to submit a complaint is to email: qualitydepartment@vanderbiltglobalservices.com, or by calling our Quality Department at (203) 295-2143. Office hours are M-F from 8:00 am to 4:45pm EST.